Standard Delivery Costs:
Fast Free Delivery on all UK mainland orders.
Order before 3.45pm Monday – Friday; this excludes Bank Holidays. Expedited 1 day delivery costs £5.99 – some items may cost more dependent on their exceptional size or weight.
We can only guarantee Saturday delivery if your pay extra for a suitable service for your requirements.
Premium Delivery Options:
- Guaranteed Saturday Delivery
- Order Friday before 3.45pm for Guaranteed Saturday Delivery
Premium Delivery Costs:
Accurate costs of our Premium Delivery Options will be visible at checkout after entering your delivery address.
There are restricted postcode areas within the UK that we are not able to include in our Standard Delivery & Premium Services. The following areas are affected:
- Channel Islands Courier Delivery (includes Alderney and Sark): all GY and JE
For shipping to the above areas, please select the specified shipping cost at the checkout.
What Happens If I Am Not In?
If you are not in when we attempt your delivery, our chosen courier will leave you a card so that you can quickly arrange a redelivery at a convenient time; alternatively, our couriers may leave a parcel with a neighbour and leave a card to advise you on this. It is our best interest to get your item to you as quickly as possible at a time that conveniently suits you. Please be aware that after several failed delivery attempts, the parcel may be returned to us and charges may apply.
When Will I Receive My Order?
All our deliveries are subject to stock availability and credit card authorisation, but also that you are available to accept the delivery. Please see below for a breakdown of when you can expect to receive delivery. Please Note: This will change on Bank Holidays.
- Orders successfully place before 4:00pm Monday to Friday are delivered within 1-3 days using our standard service
- Orders placed after 4:00pm Thursday and by 3.45pm Friday will be delivered Monday/Tuesday unless Saturday or any other Premium Service has been selected
- Weekend orders (Saturday/Sunday) are delivered on Tuesday/Wednesday.
Please Note: The above applies to UK deliveries only. Expedited deliveries to Highlands or Islands or anywhere crossing water may sometimes take more than one day.
For any unanswered questions regarding delivery, or for any specific shipping estimations please contact our Customer Services team either by:
- Email: email@example.com
- Or call on 0207 117 2700